Return & Refund Policy
At Honoriaa™, we want every customer to feel confident when choosing products for their pets. If your purchase does not meet your expectations, our Return & Refund Policy explains the process for requesting a return, replacement, or refund.
1. Return Requirements
We provide a 30-day return window from the date your order is delivered.
To qualify for a return, items must meet the following conditions:
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The product must be returned in its original condition
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The item must be unused and in a resalable state
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Original packaging should be included whenever possible
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Proof of purchase or order information is required
Returns that do not meet these conditions may not be approved.
2. Requesting a Return
To begin a return request, please contact our customer support team:
Email: service@honoriaa.com
Before sending any item back, please wait for return approval and follow the instructions provided by our team.
Please note:
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Unauthorized returns may not be accepted
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Return instructions must be confirmed before shipping your package
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Customers should keep their return tracking information until the process is complete
3. Damaged, Defective, or Incorrect Orders
Please check your order after delivery.
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
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Your order details
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A description of the problem
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Photos showing the item condition if applicable
Our team will review your request and provide the appropriate solution.
4. Items Not Eligible for Return
Some products may not qualify for returns, including:
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Customized or personalized items
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Products that have been used or altered
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Items without original packaging
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Clearance or final sale products
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Gift cards
Shipping fees paid during checkout are generally non-refundable.
If you are uncertain whether your product qualifies, please contact us before submitting a return request.
5. Exchanges
If you would like to exchange an item, we recommend the following process:
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Request a return for the original product
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Once the return is approved and completed, place a new order for the replacement item
This helps ensure faster processing and availability of your preferred product.
6. European Union Return Rights
For customers located in the European Union, eligible purchases may qualify for a 14-day cancellation period according to applicable consumer protection regulations.
To exercise this right:
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The item must remain unused
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The product should be returned with original packaging
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Proof of purchase is required
This right applies in addition to our standard return policy where applicable.
7. Refund Processing
After your returned item arrives and passes inspection, we will send you a confirmation regarding your refund status.
If approved:
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Refunds will be issued to the original payment method
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Processing may take up to 10 business days
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Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us at:
8. Return Instructions
Please do not send products back before receiving return authorization from Honoriaa™.
A return confirmation and shipping instructions must be provided before any package is shipped.
Company Name:
Putian Chengxiang District Runquanying Trading Co., Ltd.
Customer Support Email:
service@honoriaa.com
Thank you for choosing Honoriaa™.
We appreciate your trust and are always here to help create a better experience for you and your pets.